Summary
These Terms and Conditions take effect on 2nd January, 2025.
KAYL is a trading name of KAYL LTD, a company registered in England and Wales (No. 14859489). While KAYL itself is not regulated by the Financial Conduct Authority (FCA), we act as an agent of Moneyhub Financial Technologies Limited (“Moneyhub”), which provides the regulated Account Information Services and Payment Initiation Services and is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 and the Electronic Money Regulations 2011 (Firm Reference Number: 809360).
KAYL, through its mobile application, helps users automate payments towards their credit card debt and gain a clearer understanding of their credit card finances. We partner with Moneyhub Financial Technologies Limited and act as their agent to access your credit and debit card account information. This allows us to provide you with a comprehensive view of your credit card finances and initiate payments from your debit card to your credit card effortlessly.
Our services are provided on a non-advised basis. We do not provide regulated financial advice or make personal recommendations. Responsibility for making payments to your credit cards remains with you, the customer.
As part of our broader ecosystem, we also operate the KAYL Forum, a public online platform where users can share experiences, access free resources, and interact with our AI assistant, “Albie”. The KAYL Forum is provided as a complementary educational and community feature.
You can cancel our services and terminate your account at any time by contacting us at hello@kayl-app.com.
We rely on technology to deliver our services. While we strive to maintain continuous availability, we cannot always guarantee uninterrupted access.
Security is important to us. If you believe your account or personal details have been compromised, please contact us immediately.
We may terminate your account immediately if you misuse the service or breach these Terms and Conditions. Otherwise, KAYL reserves the right to terminate your account at any time by giving you at least one month’s notice.
1.0 About KAYL
Our company
1.1 KAYL Limited is registered in England and Wales under company number 14859489, with a registered office at 124–128 City Road, London, EC1V 2NX. In this agreement, “KAYL,” “we,” “us,” and “our” refer to KAYL Limited.
1.2 KAYL acts as an agent of Moneyhub Financial Technologies Limited (“Moneyhub”), which provides the regulated Account Information Services and Payment Initiation Services. Moneyhub is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 and the Electronic Money Regulations 2011 (Firm Reference Number: 809360).
1.3 We do not make any representations, warranties, or guarantees that any or all of our products and services are suitable for your particular circumstances. Our services are provided on a non-advised basis. If you are unsure whether any of our products or services are appropriate for you, you should seek advice from a qualified financial, legal, tax, or other professional adviser.
Our website and app
1.4 You can find extensive information about us and our products and services on our website, www.kayl app.com (the “KAYL Website”).
1.5 We operate a mobile application (the “KAYL App”) which you can download onto your mobile device. All products and services are delivered via the KAYL App. You must install the KAYL App to access these products and services.
1.5a We also operate the KAYL Forum, an online peer-to-peer and AI-to-peer support community hosted on the subdomain https://kaylappuk.discourse.group/. The KAYL Forum is a complementary part of our financial education strategy, providing users with access to tools, templates, and general guidance to help them better understand and manage their credit card debt.
1.6 Your use of the KAYL App is always subject to the terms and conditions and privacy policies of the app store from which you downloaded it. If there is a conflict between those terms and conditions and these Terms of Use, these Terms of Use shall take precedence.1.7 You agree that you are responsible for any and all data charges incurred from mobile service providers, internet service providers, or other data providers while using our services.
1.7 You agree that you are responsible for all data charges incurred from mobile service providers, internet service providers, or other data providers while using our services.
1.8 We cannot guarantee that our services will always be free from viruses or other harmful components. You are responsible for configuring your information technology, including your mobile device, to access KAYL services securely. You should use your own virus protection software.
2.0 About These Terms
Accepting these terms
2.1 By downloading the KAYL App and registering with us, you confirm that you accept these terms of use (“Terms”) and agree to be bound by them. If you do not agree to these Terms, you must not use our services.
2.2 By using the KAYL App and our services, you also accept the terms set out in our Privacy Policy and Cookie Policy.
2.3 These Terms, together with the Privacy Policy and Cookie Policy, form your agreement with us and set out how you may use our services. They explain your rights and responsibilities, as well as our rights and responsibilities, during your use of any KAYL product or service. Please read these documents carefully before using KAYL’s services. We recommend that you print or save a copy for future reference. If you have any questions, please contact us at hello@kayl-app.com
2.4 If there is any inconsistency between these documents:
- These Terms will take precedence over the Privacy Policy and the Cookie Policy. • The Privacy Policy will take precedence over the Cookie Policy.
- These Terms will also take precedence over any conflicting external policies.
How these terms work
2.5 This agreement is between you and us. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
2.6 We may transfer our rights and obligations under these Terms if necessary to comply with a legal or regulatory requirement, provided we reasonably believe that the transfer will not have a significantly negative impact on your rights.2.7 Each part of these terms stands alone. Each paragraph of these terms operates separately. Bulleted or ordered lists are part of the paragraph they follow. If any part of these terms becomes invalid or unenforceable, we both agree that those parts can be removed, and the rest of the terms will remain in full force and effect.
2.7 Each paragraph of these Terms operates independently. Bulleted or ordered lists form part of the preceding paragraph. If any part of these Terms is found to be invalid or unenforceable, the remaining parts will remain in full force and effect.
2.8 If you breach these Terms and we do not take immediate action, we are still entitled to enforce our rights at a later date.
2.9 These Terms are governed by English law. Any dispute or claim arising from or in connection with these Terms will be subject to English law.
2.9.1 Both you and we agree that the courts of England and Wales shall have non-exclusive jurisdiction. If you live elsewhere in the United Kingdom when these Terms first apply, you will still benefit from any mandatory protections under local law. You may bring claims either in the courts of England and Wales or in the courts of your local jurisdiction.
2.10 We may reasonably update these Terms from time to time to reflect:
- Changes to the law or regulatory requirements;
- Technological advancements or updates to the KAYL system;
- Changes to our regulatory permissions;
- Changes in the cost of providing the KAYL services;
- Improvements or changes to our products and services;
- Other unforeseen circumstances.
2.11 Notification of changes:
- If changes are clearly in your favor, we will notify you once they are made.
- Otherwise, we will give you at least seven days’ notice before changes take effect, unless a shorter period is required by law or regulation.
- If you continue to use the services after changes take effect, we will assume you accept them. 2.12 You can always access the most recent version of these Terms at: www.kayl-app.com.
3.0 Our Products and Services
3.1 KAYL will act with due skill, care, and diligence when offering our products and services to you. Not all of our products and services will be suitable for every customer. If you are unsure about the suitability of any product or service, you should seek independent financial, legal, or other professional advice.
3.2 Access to the products and services offered by KAYL is at our sole discretion. We may, as permitted by applicable law, add, modify, or discontinue any feature, functionality, or other tool within our products and services without further notice to you. If a material adverse change is made to the core functionality of our products or services, we will provide you with reasonable prior notice where required by law or regulation.
3.3 A fuller description of our products and services is available on our website, www.kayl-app.com. Our services include:
Account information services
3.4 This service allows you to access, manage, and view information regarding your connected accounts (credit cards or debit cards) through the KAYL app, consolidating your financial data in one place. This includes details on balances and transaction histories for your connected credit and debit cards.
3.5 We track and analyse information from your connected credit cards (and, where relevant, your debit cards) to help you better understand the state of your credit card finances.
3.6 The account information we receive is provided through our application programming interface (API) aggregator partners. When you connect your credit or debit cards to KAYL, you are accessing services provided by our partners and permitting them to share your account information with us.
Payment Initiation services
3.7 This service allows us to initiate payments on your behalf from your connected debit card(s) to your connected credit card(s).
3.8 Payment initiation services are provided via our API aggregator partners. When you connect your cards to us, you are accessing our partner’s services through KAYL and permitting them to initiate payments between your accounts on your behalf.
3.8a Our Variable Recurring Payment (VRP) service is facilitated through our trusted open banking partner, Moneyhub, who provides the technical infrastructure to enable VRP payments from your connected debit card(s) to your connected credit card(s) under a long-held consent (“VRP Consent”).
- Sweeping Consents: Your VRP Consent covers defined payment parameters agreed upon at the time of setup.
- Trusted Beneficiary Exemption: Payments are processed under the “Trusted Beneficiary” or “Payment to Self” Strong Customer Authentication (SCA) exemption, as supported by your account provider.
3.8b You can view, modify, or revoke your VRP Consent through the KAYL app at any time. By using our VRP service, you acknowledge that your consent applies to the overall service and not to individual transactions initiated under this consent.
3.09 It is important to consider the implications of paying off credit card debt at the expense of neglecting priority bills or other essential payments. Failing to pay priority obligations such as rent, mortgage, loans, taxes, fines, child support, or other critical debts can severely impact your credit score, result in the loss of access to credit, and in extreme cases, lead to eviction or repossession of your home. You are responsible for ensuring that any repayments towards your credit cards are appropriate and sustainable for your financial situation.
KAYL Forum (peer-to-peer & AI-to-peer community)
3.10 The KAYL Forum is an online community hosted separately from the KAYL app. It provides a public platform where users can discuss personal finance topics, share resources, and interact with “Albie,” our AI debt education assistant. The Forum is accessible at https://kaylappuk.discourse.group/.
3.11 The KAYL Forum is hosted by CDCK, Inc. (Discourse.org), who acts as the data processor and infrastructure provider. By using the Forum, you agree to Discourse’s Terms of Service and Data Processing Addendum.
3.12 The KAYL Forum is not a regulated financial advice service. All community posts, AI-generated content, and shared templates are for educational and discussion purposes only. Please ensure you have read and understood our Forum Rules and Guidelines before participating.
3.13 You are solely responsible for your conduct and any content you post on the Forum. You should not share any sensitive personal information or personal financial details in public posts.
4.0 Using Our Products and Services
4.1 To access our products and services, you must first download the KAYL app and set up an account. This registration process only needs to be completed once. You cannot register on behalf of another person.
4.2 During registration, you must provide accurate, complete, and current contact details, including your email address and phone number. You are responsible for ensuring the accuracy of the information you provide. Any changes to your information must be promptly updated within your KAYL account.
4.3 All registrations are subject to our approval. We retain the right to reject any application at our discretion without providing a reason. Upon approval, you will receive a notification from us.
4.4 Occasionally, we may request additional information either during account setup or afterward. If the provided information does not meet our requirements, your account setup may be delayed or denied, or your account may be suspended or closed after being opened.
Account eligibility
4.5 To qualify for a KAYL account, you must meet all of the following criteria:
- Be a resident of the United Kingdom;
- Possess the legal capacity to enter into a contract; and
- Be 18 years of age or older
4.6 You will be ineligible for a KAYL account if any of the following conditions apply:
- The application is made on behalf of someone else;
- You already have a KAYL account; or
- There is a legal reason preventing KAYL from granting you an account.
4.7 It is your responsibility to ensure that you meet all of the eligibility criteria listed above before registering with us. By registering, you confirm that you satisfy all of these requirements.
4.8 There may be additional eligibility criteria for specific services. If applicable, these criteria will be indicated in the app. You are responsible for ensuring that you meet these criteria both when signing up for a KAYL account and when using any of our services.
Using Your KAYL Account
4.9 To ensure your KAYL account functions properly within the app, you must:
- Access the app on a mobile phone capable of downloading and running it, including support for two-factor authentication (2FA).
- Provide accurate, complete, and up-to-date information as requested during the setup process.
- Verify your mobile number via the one-time passcode we send you and confirm your email address through the verification email.
User Responsibilities
4.10 By using KAYL’s products and services, you agree to adhere to the contractual obligations that govern their use.
4.11 When accessing our products and services, you shall:
- 4.11.1 Use them with due care, skill, and diligence.
- 4.11.2 Ensure compliance with all applicable laws and regulations.
- 4.11.3 Provide any documentation or information reasonably required by KAYL to comply with applicable laws and regulations, including identity verification information (if necessary). Failure to do so may result in the termination of your account under these terms or those of our aggregation or payment initiation partners.
- 4.11.4 Refrain from using them to offer products or services to any third party.
- 4.11.5 Consent to us accessing your connected credit card and debit card accounts on a read-only basis. These accounts must be used solely for personal, not business, purposes.
- 4.11.6 Submit only one application for our products and services and maintain only one KAYL account.
Fees and Charges
4.12 Using the KAYL app costs £3.99 per user per month. If any new fees are introduced or if there are changes to existing fees, you will be notified at least 30 days in advance.
4.13 KAYL does not impose any penalty or cancellation fees.
4.14 These terms only cover the services provided by KAYL. They do not cover any taxes or costs that might be charged by third parties for accessing our services, such as fees charged by your mobile phone provider.
4.15 While we strive to help you manage your credit card payments efficiently, we cannot guarantee that you will avoid fees charged by your credit card issuers. KAYL is not responsible for any fees or charges you may incur in relation to your credit cards.
4.16 Refunds will be provided under the following conditions in accordance with Regulation 79 of the Payment Services Regulations 2017:
- Incorrect Transaction Initiation: If a payment initiated via the app is incorrect due to an error on our part, you may request a refund for the incorrectly initiated amount.
- Refund Process: Refund requests must be submitted via email to hello@kayl-app.com within 8 weeks of the transaction initiation. Each request will be reviewed, and you will be informed of the outcome within 15 working days.
Third party providers
4.16 We may partner with third-party providers when delivering our products and services to you. These terms include important information about the relationship you may have with such third-party providers. Third-party providers may have their own terms and conditions and policies in addition to ours, which may also apply to you. Please also refer to our Privacy Policy for details on how your personal data may be processed in this context.
4.17 When selecting to work with third parties, we shall act in your best interests, and under applicable laws.
Provision of account information services
4.18 We partner with Moneyhub and act as their agent for the provision of account information services. When you connect your credit and debit cards through the KAYL app, you are accessing Moneyhub’s services via KAYL. By doing so, you authorise Moneyhub to access account information from your credit card companies and/or banks and share it with us. We use this data to offer personalised financial management services.
4.19 By using Moneyhub’s account information services, you agree that Moneyhub may process, gather, or analyse information from one or more linked accounts to provide you, via the KAYL app, with information regarding your transactions and financial position across all connected accounts.
4.20 By agreeing to these terms, you also agree to Moneyhub’s end user terms which are available here: • Moneyhub’s Terms and Conditions
4.21 Moneyhub’s end-user terms set out the basis on which you authorise them to access information on your payment accounts. Moneyhub is subject to UK and EU data protection laws and is required to handle your data in accordance with those laws. You can find copies of their privacy policies here:
Moneyhub’s Privacy Policy
4.22 Moneyhub is authorised and regulated by the Financial Conduct Authority (FCA) under the Payment Services Regulations 2017 to provide account information services and payment initiation services (Firm Reference Number: 809360).
Provision of payment initiation services
4.23 We partner with Moneyhub and act as their agent for the provision of payment initiation services. When you connect your credit and debit cards through the KAYL app, you are accessing Moneyhub’s services via KAYL. By doing so, you authorise Moneyhub to initiate payments between your connected accounts (credit cards and debit cards) on your behalf.
4.24 By agreeing to these terms, you also agree to Moneyhub’s end user terms which are available here: • Moneyhub’s Terms and Conditions
4.25 Moneyhub’s end-user terms set out the basis on which you authorise them to access and initiate payments on your payment accounts. Moneyhub is subject to UK and EU data protection laws and is required to handle your data in accordance with those laws. You can find copies of their privacy policies here:
Moneyhub’s Privacy Policy
4.26 Moneyhub is authorised and regulated by the Financial Conduct Authority (FCA) under the Payment Services Regulations 2017 to provide account information services and payment initiation services (Firm Reference Number: 809360).
5.0 Closing Your KAYL Account
5.1 You can terminate your KAYL account at any time through the app. The process for closing your account is designed to be as simple and straightforward as opening it, ensuring that no unreasonable barriers are placed in your way
5.2 We will not charge you any fees for closing your account.
5.3 We may suspend or close your account immediately for various reasons, including but not limited to:
- Using KAYL in a manner that breaches these terms
- Failing to provide requested information, or providing false or misleading information
- Prolonged inactivity on your account
- Inappropriate or unacceptable behaviour towards our staff
- Serious or persistent breaches of these terms that have not been rectified within a reasonable time after we have asked you to do so
- Legal or regulatory requirements
- Verification of the account holder’s death
- Identification of a duplicate account
5.4 If we need to close your account for any other reason, we will provide you with at least two months’ notice, unless providing such notice would compromise reasonable security measures or is prohibited by law.
6.0 Contacting Us
6.1 If you wish to contact us for any reason, you can email us at hello@kayl-app.com.
6.2 If we need to contact you or give you notice in writing, we will do so by email. To receive such notifications, you will need:
- A device capable of accessing emails, such as a smartphone, tablet, or computer.
- A stable internet connection.
6.3 It is your responsibility to ensure that the contact information we have for you is up to date. You are required to inform us as soon as possible if there is a change to any of the following:
- Your name
- Your email address
- Your mobile number
6.4 Following any changes to your contact information, it may be necessary for us to request additional details from you as part of our verification process.
6.5 We may record and monitor telephone conversations that we have with you. Such recordings will be stored in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 or for as long as necessary to provide services to you.
6.6 Notifications and correspondence will be provided in English.
7.0 Complaints
7.0 To submit a complaint, you may send it in any of the following ways:
- Email us at hello@kayl-app.com
- Send it in writing to 124-128 City Road, London, EC1V-2NX
7.1 If we’re unable to resolve your complaint, or you are not satisfied with our resolution, you may have a right to refer your complaint to the Financial Ombudsman Service by contacting them:
- In writing to The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- By telephone on 0800 023 4567
- By email to complaint.info@financialombudsman.org.uk
7.2 All complaints should be raised with KAYL in the first instance. If you fail to raise the complaint with us, you will not be entitled to refer it to the Financial Ombudsman Service.
7.3 If you wish to raise a complaint relating to a service provided by your credit card issuer, please refer directly to the complaints policy of that credit card issuer.
8.0 Your Data
8.1 You consent to our use of your information to provide and manage our services, as well as for any other lawful purposes that KAYL may have for using your information.
8.2 You are responsible for keeping your personal data up to date.
8.3 If you no longer wish for us to use your information, we will need to close your account. However, we may retain and use your personal data where we have legal grounds to do so, such as maintaining identity verification information for regulatory compliance.
8.4 By agreeing to these terms, you also agree to our privacy policy, which provides further details on how we handle your data.
8.5 When you use the KAYL Forum, your data is processed separately from the KAYL App and falls under the control of CDCK, Inc. (Discourse.org), who hosts the forum infrastructure. CDCK’s privacy and security obligations are governed by their own Terms of Service and Privacy Policy. You can view their current data processing terms at: https://discourse.org/data-processing-addendum
8.6 Please do not share sensitive personal or financial information on the Forum. You remain responsible for ensuring that any data you post complies with our Forum Rules and applicable laws.
9.0 Security
Keeping your account safe
9.1 You must keep your KAYL account information; security details and the devices you use to access your account safe. This means:
- not sharing your security details with anyone
- not letting anyone else use your Incredible account
- keeping your devices and security details safe
Lost or stolen devices
9.2 If your mobile device or computer is lost or stolen, or if you suspect that someone has gained unauthorized access to your security details or password, you must immediately contact us at hello@kayl-app.com
9.3 To take any action, you will need to provide certain account information used during the account setup so we can verify your identity.
Security incidents
9.4 If you believe that your account has been compromised or do not recognise activity on your account, contact us as soon as possible at hello@kayl-app.com
9.5 If we become aware or suspect that you are affected by fraud we may block or suspend the use of your account, until such time that the account security has been restored.
9.6 If we become aware of suspect that an operational security incident has occurred, some or all of the functionality of your account may be limited until such time that the suspected incident is resolved. The account may also be blocked where regulation or law requires us to.
Unauthorised access and interference
9.7 You must not, without authorisation, access, penetrate, interfere with, damage, disrupt, or attempt to do any of the above, any part of our services or their security measures, any servers, equipment, or networks connected to our services, or any software used in providing them.
9.8 You may not inject content or code or otherwise alter or interfere with the way any page of our services is rendered or displayed in a user’s browser or device.
9.9 You must not access our services through any means not authorised by KAYL.
9.10 You must not change, modify, adapt, or alter our services, or modify another website in a way that inaccurately implies an association with our services or with KAYL.
9.11 KAYL does not accept unsolicited content, information, ideas, suggestions, or other materials unless we have explicitly outlined specific criteria and conditions for their submission, which you agree to.
9.12 If you submit unsolicited content, information, ideas, suggestions, or other materials in violation of the preceding paragraph, you agree that we may use such materials for any purpose, including developing and marketing products and services, without any liability, payment, or recognition to you.
10.0 Liability, Warranties and Indemnification
Our liability
10.1 We will make every reasonable effort to ensure that our services remain uninterrupted and operate at a reasonable speed. However, we cannot guarantee continuous availability, especially when we rely on third parties to complete certain processes.
10.2 If we breach our terms with you, our liability will only extend to losses that were foreseeable at the time these terms were agreed upon and that are directly related to the event in question.
10.3 Nothing in these terms limits or excludes our responsibility to you in cases of fraud, significant negligence, or where the law does not permit the exclusion or limitation of liability.
10.4 Our services are intended for domestic and private use only. You agree not to use our services for any commercial, business, or resale purposes. We are not liable for any loss of profit, business, business interruption, or loss of business opportunity.
10.5 We do not exclude or limit our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
10.6 Subject to clause 9.5 and to the extent permitted by applicable law, third parties we collaborate with are not liable to you in connection with the services (including your use or inability to use the services) for:
- Loss of profits or goodwill
- Any statements or actions made on or through the services by any third party
- Loss of data not caused by our negligence or breach of statutory duty
- The actions or inactions of your credit card account providers
- The cost of acquiring goods or services as substitutes for the services
- Any other loss or damage you suffer in connection with the services or these terms
Warranties
10.7 You acknowledge that your use of KAYL services, along with all information, products, and other content (including third-party content) available through us, is at your own risk.
10.8 The services are provided on an “as-is” and “as-available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement, for all information, products, and other content (including third-party content) available through us.
10.9 We do not guarantee that:
- Our services will meet your specific requirements.
- Our services will be uninterrupted, timely, secure, or error-free.
- The results obtained from using our services will be accurate or reliable.
- The quality of any services, products, information, or other materials purchased or obtained by you through us will meet your expectations.
- Any errors in the technology will be corrected.
10.10 Any material downloaded or otherwise obtained through the use of our services is done at your own discretion and risk. You are solely responsible for any damage to your device or loss of data resulting from downloading any such material. No advice or information, whether oral or written, obtained by you from us will create any warranty not expressly stated in these terms.
Indemnification
10.11 You agree to protect, defend, and fully compensate us and our affiliates from any and all third-party claims, liability, damages, expenses, and costs (including, but not limited to, reasonable solicitors’ fees) caused by or arising from:
- Your use of the services.
- Your violation of these terms.
- Your infringement, or the infringement by any other user of your KAYL account, of any intellectual property or other rights of anyone.
Duration of the Terms
10.12 These Terms and Conditions take effect as soon as you create an account with KAYL or begin using our services and remain in force until your account is closed or the services are terminated by either party in accordance with these terms.
10.13 KAYL reserves the right to update or amend these terms from time to time. You will be notified of any significant changes, and continued use of the services after such changes will constitute your acceptance of the updated terms.
10.14 If your account is closed or terminated for any reason, these terms will continue to apply to any outstanding obligations or liabilities that arose prior to termination.
11.0 Copyright
11.1 All content and materials provided by us, including images, text, visual interfaces, information, data, and computer code, and all related intellectual property rights (excluding any third-party brand affiliate marketing content), are the property of KAYL Ltd.
11.2 You agree that you won’t use KAYL’s intellectual property, except to use KAYL services.
11.3 You agree that you will not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying ideas or algorithms of any part of KAYL’s products or services.
11.4 By submitting content to the KAYL Forum, you retain ownership of your intellectual property rights. However, you grant KAYL Ltd and CDCK, Inc. (Discourse) a non-exclusive, worldwide, royalty-free license to use, store, display, and reproduce your content as necessary to operate, maintain, and improve the Forum, in accordance with our community guidelines.
